As I get older there are more and more occurrences where communication gets to be recognized as either why things went really well, according to plan; or why they absolutely went awry and offended/upset/disappointed someone (often myself). This seems to really be evident in my everyday life in my shoes as a Real Estate Broker. Someone's assumptions is usually, more often than not, a disappointment or not exactly how it would have been handled by someone else. I don't know i